Once your order has been placed, you will receive a confirmation email from us confirming your order. Orders placed before 3pm will be dispatched the same day.
There is no shipping on Saturday or Sundays, so orders placed after 3pm on a Friday will be shipped after the weekend.
If you have recently placed an order with us and have chosen Standard or Recorded Delivery, please allow up to 5 days before contacting us. This is to ensure that Royal Mail have a sufficient amount of time to deliver your parcel.
If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.
You can email us at support@jumponthevape.com if you have any problems.
1st Class Royal Mail: £4.86 (usually arrives within 1 working day)
2nd Class Royal Mail: £4.20 (usually arrives within 2-3 working days)
1st Class Recorded Delivery: £7.02 (usually arrives within 1 working day and will need to be signed for on arrival)
2nd Class Recorded Delivery: £6.36 (usually arrives within 1 working day and will need to be signed for on arrival)
European Shipping:Standard Shipping: £14.99 (usually arrives within 3-5 working days)*
Rest of the World Shipping:Standard Shipping £23.99 (usually arrives within 10 working days depending on which zone you are in)
*Please note there is currently delays with EU Customs
Ordering outside of the UK:
Customers are liable for all customs requirements and duties arising for delivery of Goods outside the UK. We accept no responsibility for these requirements and duties. Any such charges must be borne by you and you are responsible for complying with all laws and regulations of the country in which you are importing the Goods. We shall not be liable for delayed delivery times due to packages being inspected by customs.
